NeraChat integration with NeraPOS
Use transaction and customer context already in NeraPOS to trigger structured WhatsApp communication instead of switching tools for every message.
Messaging & automation
Turn operating events into automatable communication
Send WhatsApp notifications from transaction contextEnabled notification templates can send messages through NeraChat after supported NeraPOS events instead of composing each message manually.
Use the same channel for payment remindersNeraChat can be selected as a reminder channel for overdue-payment workflows when the relevant template and automation settings are enabled.
Configure messaging per business locationEach location can carry its own NeraChat connection settings, allowing messages to use the account/device configured for that branch.
How the integration fits the flow
- Add the NeraChat connection credentials to the NeraPOS location that will send WhatsApp messages.
- Enable the notification or reminder templates you want to deliver through NeraChat and configure their message content.
- When a supported event occurs, NeraPOS sends the message through NeraChat using the relevant customer and location context.
Delivery requires a valid NeraChat setup for the location and a usable customer phone number; available scenarios depend on enabled templates and automation features.
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